According to a UPS online shopper study, returns are on the rise, with 62% of consumers saying they returned an item bought online in 2014, compared with 51% in 2012. UPS believes that as e-commerce grows, return shipping services have become an essential part of the shopping experience.
“Our research shows online shoppers care about returns convenience with 66% reviewing a retailer’s return policy before making a purchase,” said Gershenhorn. “68% said they would complete an online purchase if the retailer simply offered a free return shipping label.”
To help retailers simplify the returns experience, unwanted holiday items can be dropped off at any UPS Store locations where the employees will assist with packing and shipping. Shoppers can also place pre-paid ground or air returns into any UPS Drop Box.